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Author Topic: How to Send Holdfast Crash Data to AGS  (Read 522 times)

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Offline Jean-Baptiste

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How to Send Holdfast Crash Data to AGS
« on: February 28, 2018, 11:51:57 pm »
Holdfast is in alpha and sometimes you will experience abrupt crashes. Crashes can be caused by virtually anything and it's difficult for developers to know definitively what causes each crash.

You can help the developers identify what causes a crash and fix the issue by sending them your logs.




Step 1. Find your Crash Report

To find your crash report:
  • Open the File Explorer
  • Navigate your Holdfast directory (e.g., C:\Program Files (x86)\Steam\steamapps\common\Holdfast Nations At War)
  • Find the most recent folder (you can sort the files by "Date Modified" or read the folder names)

Screenshots:
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Step 2. Compress the folder

To compress on Windows:
  • Right-click the folder
  • Click "Send to"
  • Select "Compressed (zipped) folder"

Screenshots:
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Step 3. DM the files to Refleax or another AGS employee

To send a file via Discord:
  • Open a DM window in Discord
  • Drag and drop the .zip file into the DM
  • Give any additional info

Screenshots:
Spoiler
[close]



Thanks for helping improve Holdfast!
« Last Edit: March 19, 2018, 10:23:07 pm by Jean-Baptiste »

Offline Beulz

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Re: How to Send Holdfast Crash Data to AGS
« Reply #1 on: September 23, 2018, 11:30:34 am »
https://pastebin.com/AXXMgdqd

My game crash every 5/10 minutes :/

Offline Jack

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Re: How to Send Holdfast Crash Data to AGS
« Reply #2 on: September 24, 2018, 11:21:21 pm »
https://pastebin.com/AXXMgdqd

My game crash every 5/10 minutes :/
Re-read the steps, you missed the last bit about directly messaging the file to AGS on Discord. :)

Step 3. DM the files to Refleax or another AGS employee

To send a file via Discord:
  • Open a DM window in Discord
  • Drag and drop the .zip file into the DM
  • Give any additional info

Screenshots:
Spoiler
[close]